Terms and Conditions
1 General Information
1.1. Phil Transfer has its headquarters at Chemin de l’Aubépine 28, 1196 Gland, Switzerland. It will be referred to as “the company” in the rest of the document.
1.2. Any person, natural or legal (company, institution …), who makes a quote request and / or a booking with the company, is considered a “customer”.
1.3. Your driver is qualified and experienced. He has a license for the professional transport of people. He will be referred to as “the driver”.
1.4. The vehicle is authorized by law for the transport of persons. It is covered by professional insurance and passengers are insured in the event of an accident. It is always kept in perfect condition, especially for winter conditions. It will be referred to as “the vehicle”.
The customer can request a quote or make his booking through the website, by email, by WhatsApp or by phone. The company reserves the right to accept or reject the request depending on the availability of vehicles and drivers. In all cases, a response will be sent to the customer, preferably by email. Non-response from the company cannot be interpreted as a confirmation.
The customer is responsible for the information he transmits to calculate the quote and itineraries. The company cannot be held responsible for events resulting from incorrect information. When the customer books for several passengers, he does so on his behalf and as an agent for the other members, who accept these conditions through him.
The pick-up and destination addresses, or any other details, can be changed, by email, no later than 5 days before the transfer date. Any modification is subject to the agreement of the company depending on availability. As a result, this may result in a change in the cost of the service. A confirmation by email will be returned to the customer.
The customer can cancel his reservation at the latest 24 hours before the transfer time. We must absolutely receive the information by email. No fees will be charged, except for prepayments, where 5% of the amount will be retained to cover the administrative and bank costs, upon refund.
Included in each passenger’s booking is a large travel suitcase and carry-on luggage. Any other extra or special baggage, including bicycle, ski and snowboard, must be mentioned in the reservation request. The driver is entitled to refuse to pick up unannounced baggage according to the capacity of the vehicle.
Children under 12 must travel with a suitable seat or booster seat. The company provides booster seats if mentioned during the booking. Any other seat (especially for babies) will be brought by the customer. Every child counts as a passenger.
Normally, animals are not allowed. However, the company can allow a small pet used to travel and inside its proper container. A guide dog, of course, is admitted with his owner.
3 Service and transport
3.1. Meeting / Contact
The confirmation received by email acts as a ticket. You must present it to the driver if he asks for it. It is the customer’s responsibility to provide a mobile phone number and keep it running to facilitate the meeting and inform of any eventuality.
In the case where the customer is not at the scheduled time at the meeting point, the driver will wait 20 minutes (60 minutes at the airport). Without costumer news and after this period of time, the customer will be considered absent (NO SHOW) and the cost of the service billed. At the request of the customer, the driver will wait, as long as the rest of his program is not impacted. An amount of 30 CHF will be charged, in addition, for each period of 30 minutes, complete or partially started.
3.2. Airport / Flight
Upon arrival, the customer will find the driver, in the arrival hall, with a sign with the name of the customer. If the customer wants another inscription on the board, he must mention it when booking. The driver will arrive 20 minutes after the landing time (this corresponds to the minimum time required for customs formalities and baggage recovery). A customer traveling only with carry on may mention this in the reservation so that the driver arrives earlier to the arrival hall. If there are problems during the recovery of baggage or missing baggage, which could delay the transfer, the customer must inform by phone.
3.2.1. Canceled flight
In the event that the flight is canceled within 24 hours before the scheduled landing time, the customer will inform the company or the driver as soon as possible. If an alternative flight is organized, the company will study the possibility of reprogramming the transfer according to the availability of vehicles and drivers. Any modification is subject to the agreement of the company. This may result in additional costs. If the driver and the vehicle have already left the garage, then the service is due. Upon request, the company can issue a document so that the customer can make his claim with the airline or his travel insurance.
3.2.2. Delayed flight
The company monitors your flight and adjusts the pick-up time according to the planned landing time. However, if the flight is more than an hour late, the company could release the driver and put your transfer on hold until the next closest possibility. We ask the customer to inform us by phone as soon as he knows of a delay greater than one hour, otherwise he risks being considered as absent. After the waiting time included in the transfer and at the request of the customer, the driver will wait, insofar as the rest of his program is not impacted. An amount of CHF 30 will be charged, in addition, for each period of 30 minutes, complete or partially started.
3.2.3. Geneva airport
The customer who arrives on the French side of the airport will have to go to on his own to the Swiss side. For transfers to the airport, the company recommends arriving 2 hours before the time of take-off. It is the customer’s responsibility to calculate the pick-up time, according to the transfer time and the weather and road conditions. It is also the responsibility of the customer to communicate, as soon as possible, any change in schedule of his flight.
3.3. Transfer / Route
The Company cannot be held responsible for delays due to events beyond its control in the following cases: accidents on the road, traffic jam, severe or exceptional weather conditions, police or customs control, vandalism and terrorism, problems caused by other customers or any other event beyond the control of the company. If the voucher or the confirmation mentions a distance and a travel time, this is only indicative and not contractual. In the event that the company is unable to provide the reserved vehicle, it may use a partner with a vehicle of the same category.
If the company fails in all cases to transfer the passengers to the confirmed destination, the company will find another means of transport. The reimbursement of this alternative transport cannot, in any case, exceed the cost of the transfer paid initially.
It is strictly forbidden to smoke and to consume alcohol in the vehicle. The company and the driver reserves the right to refuse to transport any person who is alleged to be under the influence of alcohol or drugs or whose behavior is considered to be a threat to the driver, vehicle or other passengers.
Any damage or soiling caused to the vehicle by the customer will be evaluated by the driver and the responsibility of the customer with immediate payment. In case of conflict, the driver will contact the local police for a report. If the customer refuses to pay the repair costs, legal action may be taken against him.
Payment could be made in different ways.
4.1. Cash directly to the driver on the same day before departure in the currency indicated on the confirmation. The customer must pay the exact amount. If this is not possible, the customer will inform, at least 24 hours before departure, so the driver prepares the change.
4.2. By credit card, Visa, MasterCard, American Express, Maestro, V Pay at no extra charge. The vehicle is also equipped with a card reader.
4.3. Bank transfer. If you select this method of payment, you will find our bank account references on the booking confirmation. You must make your transfer at least 7 working days before departure. Any international bank charges are your responsibility.
The Company can, at any time, modify these general conditions. However, the version at the time of booking will be considered. These general conditions are governed by Swiss law and the reference language is French.
Any complaints must be made by mail within 5 working days after the end of the service.
The vehicle and passengers are fully insured. On the other hand, the contents and value of the luggage are the responsibility of the customer.