business transport persons questions and answers

List of the most common questions and answers.

What are the destinations covered by Phil Transfer?
We cover all destinations in Switzerland and the French Alps. We mainly serve the airport of Geneva, but also those of Bern and Sion. Any other destination upon request.
What language does the driver speak?

All the drivers speak French and English. Some also speak Italian, German or Swiss German and Spanish.

How will I find my driver in the airport?

The meeting point is mentioned in your confirmation email. At the airport, the driver waits for you with a board with your name on it (or what you indicate) in the arrival hall in front of the Visitors Center desk.

How much does a transport cost?
Our prices are very competitive. They are calculated according to the distance and the driving time.  Ask us for a quotation without commitment.
How is the trip ?
Once you meet the driver, he takes the road and brings you to your destination without interruption. For trips longer than 2 hours, it is possible to coordinate, with the driver, one or more stops according to your needs. The times and distance are estimates based on normal conditions. They may vary depending on weather or traffic.
My flight is late, canceled or moved. What happens with my transfer?
Our transfers are private and therefore we will await you or if necessary we will reorganize your transfer so that you reach your destination.
How long can you wait for me?

Your driver will wait for you on arrival. In the event of a significant delay, please contact us as soon as possible to reorganize your transfer. At the airport, a 60-minute wait is included from the time your flight lands. For other pick-ups, 20 minutes is included. If the driver has to wait longer with your agreement, and as long as the next customer is not affected, he is authorised to charge CHF 30 for each additional 30-minute wait.

Departure time for return?
We calculate your departure time according to the schedule of your flight. As advised by most of the airlines, we are looking to drop you 2 hours before your boarding. If you would like to leave early, please mention it or contact us ahead of time.
What document for the driver?
The driver may ask you for the confirmation email you received when you booked. It is also possible to present it directly on your phone. It is your responsibility to ensure that it functions properly.
What vehicle will carry us?

The vehicle offered is usually mentioned on your confirmation. They are equipped to suit the weather conditions, have enough space for your luggage and are kept in perfect condition. It is possible, subject to availability, for us to provide a vehicle of a higher class at no extra cost.

Is security safe?
As a passenger transport company, our drivers are all professional and highly experienced. Our vehicles are in perfect condition and checked regularly. Although zero risk does not exist, your safety is our priority.
How does the reservation system work?

You can make your reservation online through the form on the website. We will reply within 24 hours. Depending on the availability of drivers and vehicles, you will receive a confirmation email. You can print it or keep it on your phone to present it to the driver on the day of pick-up. We reserve the vehicle and the corresponding time slot.

What data is required to make the reservation?
To be able to send you an offer or a booking with precision, we need a maximum of complete data. The online form asks you most of this data. If you arrive by air, the flight number allows us to follow the flight for a possible delay.
Can I change my reservation date or time?
Yes, if you contact us enough in advance and depending on driver availability, we can reconfirm the new timetable free of charge.
I need to cancel my reservation. What is the cost ?

You can cancel your booking up to 24 hours before the date and time without incurring any charges. If you have pre-paid, only 5% will be deducted to cover administration and bank charges.

Will my special baggage be accepted?

Our vehicles have enough space for a large suitcase and a small bag per passenger. If you have ski-bags, snowboards or bicycles, please mention this when requesting a quote or booking. If your luggage is really excessive, we will have to carry it in an additional vehicle with additional costs.

What happens if my luggage is lost or in transit?
Please contact us immediately. In any case, we will welcome you and you will be transferred to your destination. It is the responsibility of the airport to carry lost luggage at their expense and at the location you specify.
What are the payment methods?
We are very flexible. You can pay in advance, in full or partly, or pay by card or cash directly to the driver before departure. It is also possible to make a bank transfer.
Comfort on board, wifi, drinks, chargers?
All our vehicles are equipped with phone chargers and refreshing water. Some vehicles have wifi on board. Eating on board is not permitted and smoking is strictly prohibited.
Do I have to reserve a place for my baby?
Yes, every child, regardless of age, occupies a place. Swiss law requires that children under 12 sit with a baby chair or booster seat. We will provide you with no charge as long as you mention it in the booking.
Seat for children, babies?
Baby, child seats and booster seats for children under 12 will be available for free. Please mention this when booking.
Are pets allowed?

Pets are not allowed. However, if your little companion is used to traveling and you carry him in his cage, we can admit it. It is essential to mention this when booking.

If you have another question that you have not found a response to, please contact us through the contact form.